Frequently Asked Questions FC99 – All the Answers You Need, Right Here

The minimum age requirement to register and play at FC99 is 21 years old. This is our non-negotiable policy. During the KYC process, you are required to submit a valid identity document to verify your age. Any account found to belong to an underage individual will be terminated immediately.

No. Each individual is only permitted to hold one fc99 account. Registering multiple accounts is a serious violation of our Terms and Conditions and may result in the closure of all associated accounts, forfeiture of wins, and a permanent ban from the platform.

Basic KYC verification is usually completed within 2 to 6 business hours. Make sure the documents you submit are clear photos or scans — not blurry, with all corners of the document fully visible. Accepted documents include a Malaysian MyKad, passport, and proof of address such as a recent utility bill.

Contact information changes can be made through account settings after logging in. For security purposes, you will need to verify your identity using an OTP code sent to your old details before the change is confirmed. If you no longer have access to your old number or email, contact our live chat support with a valid identity document for further assistance.

FC99 accepts a variety of local Malaysian payment methods:

• FPX (all major Malaysian banks)
• DuitNow – instant transfer
• Touch 'n Go eWallet
• Boost eWallet
• Direct bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong, and more)
• Cryptocurrency (Bitcoin, USDT)

All transactions are processed in Malaysian Ringgit (MYR).

The minimum deposit at FC99 is RM20 for most payment methods. Maximum deposit limits vary by payment method and your account tier. VIP members enjoy higher deposit limits. Deposits are typically credited to your account within 30 seconds to 2 minutes, depending on the method chosen.

Withdrawals are typically processed within 5 to 15 minutes for members who have completed KYC verification. Your first withdrawal may take up to 24 hours due to additional security checks. The minimum withdrawal is RM50, and you can request a withdrawal at any time as long as your account balance is sufficient and any applicable bonus wagering requirements have been met.

If your deposit has not been credited within 10 minutes, the first step is to check your transaction history in your banking app to confirm the payment was successfully processed. If the amount has been deducted from your bank account but has not appeared in FC99, contact our live chat support and provide proof of payment (a screenshot of the transaction receipt) so we can resolve it promptly.

No. Withdrawals can only be made to a bank account or digital wallet registered in your own name — the same name as your fc99 account. This is part of our anti-money laundering (AML) policy, which we fully comply with. Withdrawal requests to third-party accounts will be automatically rejected.

The welcome bonus is credited automatically as soon as you make your first deposit after registering a new account. No special promo code is required. Make sure you read the bonus terms first from the Promotions as bonus rates and wagering requirements may change from time to time.

Wagering requirements mean you need to wager a certain amount before bonus funds can be converted to withdrawable cash. For example, if you receive a RM100 bonus with a 20x wagering requirement, you need to place a total of RM2,000 in bets before you can withdraw the bonus value. Wagering requirements vary by bonus type — check the Promotions for full details.

Yes. If you do not wish to receive a bonus and prefer to withdraw your deposit without any wagering requirements, you can opt out of bonuses from account settings before making a deposit. Once a bonus has been credited and used in gameplay, it cannot be reversed. The decision to accept or decline a bonus is entirely yours.

FC99 cashback is calculated based on your net losses during the qualifying period (typically one week). This means if your winnings exceed your losses during that period, no cashback will be credited. Cashback only applies when you have a net loss. Cashback rates vary by membership tier — VIP members receive higher rates.

RTP (Return to Player) is the percentage of wagered money that is theoretically returned to players over the long term. For example, a slot with 96% RTP means that for every RM100 wagered, an average of RM96 is returned to players. RTP is calculated over the long term across millions of rounds, not within a single playing session. Every game at fc99 displays its RTP value, which you can check before playing.

Yes. All bets and game outcomes are recorded in real time on fc99's servers. If your connection drops during a game, the round will be completed automatically by the system and the result will be recorded. Once you reconnect, you can view the round outcome in your game history under your account. If you notice any discrepancy, contact our support team with the round number for review.

Yes, absolutely. fc99 live casino games are powered by leading international providers such as Evolution and Pragmatic Play Live, which operate professional live casino studios with real human dealers. You can interact with dealers via the chat function and watch every round live through high-quality video streaming.

FC99 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Personal data is stored in protected systems and is only accessible by authorised staff for operational purposes. We do not sell or share your personal data with third parties for marketing purposes. Read our Privacy Policy for full details.

Immediate steps to take:

• Change your account password immediately through account settings or the forgot password function
• Enable two-factor authentication (2FA) if you haven't already
• Review your login history from account settings and log out of all active sessions
• Contact our live chat support immediately for a temporary account freeze if needed

Never share your login credentials with anyone, including individuals claiming to be FC99 staff.

Yes. fc99 is committed to responsible gaming. Our platform provides self-control tools such as daily or weekly deposit limits, loss limits, session time limits, and temporary or permanent self-exclusion options. If you or someone you know is experiencing a gambling problem, visit our Responsible Gaming or contact Talian Kasih 15999 for assistance.

The official FC99 App can be downloaded from the App for both Android and iOS. We do not recommend downloading the app from third-party sources as it may contain malware. The official fc99 app is free and requires no payment to install.

Try the following steps if the app is not working properly:

• Always keep the app updated to the latest version
• Clear the app cache from your device settings
• Make sure your phone's operating system is iOS 13 or Android 8.0 and above
• Reinstall the app if the problem persists
• Check your internet connection — a stable WiFi or 4G/5G connection is recommended

If the issue persists, contact our technical support team via live chat.

Yes. The fc99 app offers features on par with the full website, including all games, deposits and withdrawals, account management, bonus claims, the VIP program, and customer support. On top of that, the app offers exclusive features such as biometric login (fingerprint or facial recognition) and push notifications for the latest offers.