Privacy Policy FC99 – We Protect Your Data the Way We Protect Your Money

FC99 ("we", "the platform") takes seriously our responsibility as a data controller that collects and processes users' personal information. This Privacy Policy transparently explains how we handle your personal data when you use the fc99.vin website, the FC99 mobile app, or any related services.

This policy applies to all FC99 platform users, including unregistered visitors, registered members, and former members whose personal data is still retained in accordance with our defined retention policy.

By registering or using FC99 services, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, you may contact us for further clarification before deciding whether to use the platform.

FC99 collects data in two main categories: information you provide directly while using the platform, and information collected automatically as you interact with our services.

Information you provide directly:

• Full name, national identity card number or passport number (for KYC process)
• Email address and phone number for account communications
• Residential address (for identity verification)
• Bank account or digital wallet details for processing deposits and withdrawals
• KYC supporting documents such as copies of your ID and utility bills
• Information you share when contacting our customer support

Information collected automatically:

• IP address and general location information
• Type and version of the device and browser you use
• Access logs, session times, and in-platform activity
• Game history, deposits, withdrawals, and bonus usage
• Cookie data and similar tracking technologies (see the Cookies section)

Your personal data is used by FC99 for specific, lawful, and transparent purposes. We do not use your data beyond the purposes stated here:

• Account Operations – Create, manage, and maintain your account on the fc99 platform
• Transaction Processing – Process deposits, withdrawals, and any financial transactions related to your account
• Identity Verification (KYC) – Comply with legal requirements related to identity verification and fraud prevention
• Platform Security – Detect and prevent fraudulent activity, money laundering, and other security threats
• Customer Support – Handle inquiries, complaints, and provide technical assistance
• Service Communications – Send account-related notifications, policy updates, and important service information
• Platform Improvements – Analyze usage patterns to improve performance and user experience
• Marketing (with consent) – Send information about fc99 promotions and offers where you have consented to receive them

FC99 does not sell your personal data to any third party. However, there are specific situations where we may need to share necessary information with the following parties:

• Payment Service Providers – Information required to process your transactions is shared with FPX, DuitNow, and relevant digital wallet providers solely for payment processing purposes
• Game Providers – Minimum technical data required to deliver games from third-party providers to you
• KYC Services – Identity information is shared with accredited third-party identity verification service providers
• Legal Authorities – fc99 will disclose information when required by court order, legal obligation, or legitimate criminal investigation
• Business Transfers – In the event of a merger or business acquisition, user data may be transferred as part of the business assets, subject to the same privacy policy

All third parties that receive data from fc99 are bound by strict data protection agreements and are prohibited from using that information for any purpose other than what is specified.

FC99 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• Data Encryption in Transit – All communications between the fc99 platform and your device are protected by the latest SSL/TLS version with 256-bit encryption
• Data Encryption at Rest – Sensitive data such as payment information and KYC documents are encrypted at rest using strong cryptographic algorithms
• Multi-Layer Access Control – Access to user data within fc99's internal systems is restricted to staff who require it to perform their duties only
• Continuous Monitoring – Security monitoring systems operate 24 hours a day to detect suspicious activity and potential data breaches
• Regular Security Audits – fc99's security systems are subject to periodic independent audits to ensure compliance with industry standards
• Two-Factor Authentication – Users are encouraged to enable 2FA for an added layer of account protection

While fc99 takes all reasonable steps to protect your data, no online system can be guaranteed 100% secure. We will notify affected users in the event of any material security incident, in accordance with applicable legal requirements.

FC99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies – Required for core platform functions such as login session verification and language preferences. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies – Collect information on how users interact with the platform to help us identify technical issues and improve performance
• Functional Cookies – Store user preferences such as dark mode settings, selected language, and personal display configurations
• Analytics Cookies – Help us understand traffic and usage patterns to effectively plan platform improvements

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some FC99 platform features. The FC99 mobile app uses equivalent technologies to cookies for the same purposes.

FC99 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

General retention guidelines:

• Active Account Data – Retained for the duration your account remains active on the fc99 platform
• Data After Account Closure – Certain records are retained for up to 7 years after account closure in line with anti-money laundering legal requirements
• Transaction History – Retained for a minimum of 5 years for financial reporting and legal compliance purposes
• Security Logs – Retained for 12 months for security investigation purposes
• Marketing Data – Deleted immediately upon unsubscribing from marketing communications

Once the retention period expires or data is no longer needed, FC99 will delete or anonymize it using secure, irreversible methods.

As an fc99 user, you have certain rights regarding your personal data. fc99 respects and facilitates the exercise of these rights:

To exercise any of the rights above, contact the fc99 support team via live chat or email at [email protected]. We will respond within 14 business days from the date your request is received.

FC99 is a platform exclusively for adults aged 21 and above. We do not intentionally collect, store, or process personal data of individuals under the age of 21.

If we discover that personal data of a child or minor has been collected without our knowledge, we will take immediate steps to:

• Closing the relevant account immediately
• Deleting all related personal data
• Returning any remaining balance (if applicable) to the original payment method

FC99 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes take effect immediately upon publication on this website.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying a clear notice on the fc99.vin homepage
• Sending in-app notifications or emails to registered users for material changes

We encourage you to review this page periodically to stay informed about how we protect your privacy. Continued use of the fc99 platform after changes are published will be considered your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your personal data rights, the fc99 support team is ready to assist you.

Available communication channels:

• Live Chat – The fastest way to get immediate help, available 24/7 within the fc99 platform and app
• Privacy Email – [email protected] – for privacy-related inquiries and data requests (response within 14 business days)

When submitting a personal data request, please include the following information to help us process it faster:

• Your full name and fc99 account username
• Email address registered with your FC99 account
• Type of request you are making (access, correction, deletion, etc.)
• Additional information relevant to your request

For more details on how we technically protect your account security, please refer to Terms and Conditions us. For guidance on safe and responsible gaming, visit the Responsible Gaming us.